Walter T. Geer is president and CEO of The CA Group. His career spans three decades in with private sector Fortune 100 organizations such as Philip Morris USA, Duracell, and GE, as well as in higher education where he served in senior administrative roles at the State University of New York, Community College System of Massachusetts and Harvard University. His expertise is in information technology, strategic planning, business process reengineering, and technical leadership training. He lives in Boston. “What Lucy Taught Us: A Management Fable about Improving Your Business One Process at a Time” is his first book.